Showing posts with label suburbs. Show all posts
Showing posts with label suburbs. Show all posts

Monday, March 15, 2010

Subway Safety and Taxi Price-Gouging

NOTE: I've revised the previous post, adding specific refusal rules that I copy/pasted off the TLC website, removing unnecessary clutter (like the Arab driver's beautiful accent, which could be mistaken for xenophobia on my part), and clarifying what I meant when mentioning Danny Glover (which could be misconstrued as racism, but really just an empathic emotion I feel toward his plight for dignity). Please take another gander at it if you've already read it. In today's post I'd like to cover a few loosely knit themes. Bear with me.

Did you hear about the lady who jumped into a subway rail pit in Manhattan last week, in order to save her toiletries pouch that she accidently dropped down there? According to the report, people in the station were yelling at her to lay down on the track as an unstoppable 6 train approached, but she panicked and ended up crushed between train car and platform.

The MTA doesn't put effort into training people to survive such a predicament, probably because they don't want folks to get the wrong ideas in their heads. If I understand correctly, the best advice is to lay down flat on your back in the rancid gap between the tracks, and let the train go over and past you. That is how an altruist saved a fallen straphanger in 2007. Perhaps the gap under the edge of the platform is good too. I don't know. We (as New Yorkers) should know these things. One thing's for sure. Don't go chasing after something if it falls into the pit (unless you're saving a human being and you know what you're doing). The MTA will retrieve items in due time. That's what us taxi drivers pay them to do. Ride in our cabs and we'll send a 50 cent contribution, from every fare, to all the worthwhile causes of the underground.

Onto the more current topic of double rate scams. It's all over the news and being amply discussed among cabbie circles right now. All I have to say is that I saw it coming. It's easy for a driver to engage the rate 4 button with a light tap on the meter, at any point during a trip. It's not hard to get away with it because nearly no one takes their receipt, which would reveal the scam outright (Nassau-West(chester) would be printed on it.) Such an easy deception can be as tempting as human nature is predictable, particularly in the psyche of people who are so poorly compensated (and even occasionally punished) for their ceaseless efforts to serve the public proficiently, and to protect their welfare.

I'm not advocating anything here. I would be extremely angry if my cabdriver did that to me, and the golden rule happens to be my religion. I treat my passengers the way I'd want to be treated. I'm just saying, "What'd you expect?" I guess every collar gets a turn as criminal. Blue, white, and now yellow. I feel like they (TLC) might have known what kind of inevitable traps they were setting up when they introduced the new system. Call me Mel Gibson in the movie "Conspiracy Theory."

I, for one, always try to end every fare about a half block early, so that my fares have a few moments to swipe their card or count their cash before we stop, especially if there's no safe place to pull over (often the case), which minimizes danger time. Since I remain focused on driving while searching with my finger to end the fare and print the receipt, and since all of these rate buttons are so small and closely placed, I have made the rare mistake of pressing rate 4 (perhaps twice a month, or so). But since I end the fare within 1-3 seconds of the mistake, it has no effect on the total the passenger owes me.

I'm sure similar scenarios of accidently pressing the wrong button happen to cabdrivers all the time. You go to pause the meter, so it doesn't run while you check your street atlas for an obscure destination, or because you agreed to wait for a passenger without charging them for wait time, and all of a sudden the meter reads rate 4 instead of the usual 1. In a situation like that I either just end the metered fare immediately or explain to the passenger (if we've already established mutual rapport) what has accidently occurred (it's now charging double) and we settle for a mutual solution, like turning it off halfway between here and there. Examples like this (where being as earnest and fair as possible can ironically land you into trouble) abound in taxi life. Why do you think the city found that 35,558 out of the 48,000 drivers (only about 40,000 are active drivers) had illegally pressed the rate 4 button? Here's an excerpt from the NY Times:
The taxi industry vigorously challenged the city’s findings, saying it was unimaginable that such a pervasive problem could be the result of deliberate fraud. “This is clearly a systematic failure on the part of the meters and the technology,” said Bhairavi Desai, the executive director of the New York Taxi Workers Alliance, which represents cabbies. “For this to be so widespread — nearly every single driver — makes no sense,” she added.

One solution a neighbor of mine presented is to have the meter buttons color-coded. Right now they're all gray and the same small size, one right next to the other. I must say that when all this hoopla came out about the epidemic of price-gouging, I was expecting there to be an instant increase in passenger hostility, mistrust, and suspicion.... but in the handful of shifts I've worked since the story proliferated in the media, I simply haven't seen that happen. Passengers, for the most part, continue to be polite and understanding, or at least not incriminating. All they have to do is look at the far right side of the meter and see what code number is being displayed.

1 is a normal in-town fare.
2 is a JFK rate (to and from that airport and Manhattan)
3 is a Newark Airport rate (starts at 17.50, plus tolls)
4 should only be on there if you've left the city limits of the five boroughs.
Once 2, 3, or 4 appears on the meter it cannot be reversed back to 1.

Every once in a while a cabdriver will outright forget to even initiate the meter when a passenger first enters. It usually happens when something distracts the driver during the pick-up. It could be the frantic loading of luggage (or other cargo) into the trunk. It could also be that the driver's only way to pick up the passenger was by stopping at a precarious point in traffic. It may be that upon entry, the passenger urgently requested a right turn be made from the leftmost lane (or vice versa). The driver must then attempt to safely shift several lanes of traffic within a matter of seconds and feet.

I'd say the most common one for me is when I drop someone off that involves a frantic scramble of some sort (children/cargo/time crunch/traffic obstruction), and then a new passenger immediately enters the cab with their own frantic scramble. I take off again instantly. I'm lucky if I remember to erase the previous passenger's total off the meter, let alone engage it anew. No, that doesn't mean this passenger will have to pay the previous fare. The meter isn't accruing anymore. It's sitting idle, waiting for the final receipt-printing to be engaged by the driver.

If I forget to turn the meter on, I tell the passenger that it's pay-as-you-wish, like at the Metropolitan Museum. Whatever they felt the ride was worth (obviously if they're clueless tourists I'm going to be forthright on an estimate). However, I never demand payment of any sort in a situation like this, because I take full responsibility for my own amnesia. It's merely a suggested donation, as they say at the museum. I have heard stories of cabdrivers pressing the double rate 4 for enough blocks to make up for the time and distance they covered while the meter was forgetfully unengaged. This is often done on the sly, although the final price of the cab ride comes out to nearly exactly what it would have been if the meter had been initiated normally at the start of the trip. The driver simply didn't want to disturb the passenger with such technicalities. Like I said before, our deeds and sensibilities go largely unnoticed, and are sometimes even reprimanded and criminalized.

There are, however, bad apples among us, as in any industry or group of people. Here's an article about the lousiest and most notorious modern hack alive. His scheme has further ruined our delicate reputation as cabdrivers in a city as harshly judgmental as this.
Lastly, please take a moment to read this short entry by another driver. It sums up and provides perfect examples of how poorly we often get treated by passengers, and for no legitimate reason.

And here's an interesting random fact within the rules of the TLC. It applies whether or not the driver has their off-duty light on!


From Driver Rule 2-50e8 (in PDF):
If the driver has been operating the taxicab for more than eight (8) hours of any continuous twenty-four (24) hour period, then he may refuse to take a passenger to these destinations: Westchester or Nassau County or to Newark Airport.


Monday, March 8, 2010

SERVING LA GUARDIA TO THE MAX

It's always a mouthwatering mystery for the cabdriver to wait in line at the airport taxi lot, wondering who (of all the people stepping off their planes) is going to happen to be at the front of the passenger line (at the terminal) when the cab finally creeps its way up there (from behind a solid single-file stream of taxis). The most fist-clenching unknowns are....

1. Will they be going to Manhattan, just into the neighborhood adjacent to the airport, or all the way out into the land of rate 4 (double on the meter beyond city limits). This becomes especially relevant nearing the last 1/4 of one's shift.

2. Where did they fly in from? Perhaps they're foreigners, domestic tourists, here for a brief business venture, or just plain New Yorkers returning from trips with just as many variables.

On one particular episode in and out of La Guardia (NY's domestic flights hub), I was sort of on a roll (aside from the 2.5 hour holding lot delay and an adventurous incident with a college boy from Shanghai, who was studying Biology at SUNY in Stony Brook). It all began at 7:17 am on a Sunday last month. I shuttled an out-of-town couple to the end of their splendid urban vacation. I never learned which North American city they were from because all three of us were too tired to converse. Don't be alarmed. A fatigued cabbie doesn't allow themselves to be delirious, just cranky and quiet, with bloodied coffee eyes. By 7:30 we were at the terminal, thanks to the thoroughly unoccupied bridges of Williamsburg and Kosciuszko.

It wasn't until 10:00 that I was bestowed with a new passenger. Until then I had passed the time imparting a few tricks of the trade upon a young new duo of Sikh drivers from my garage that had recognized me in the massive central holding lot (though not as big as Kennedy's). The college freshman who rechristened my cab had moved from far eastern China to far eastern Long Island in the last year, to attend the State University of New York. The first thing he said upon entering, and kept repeating profusely in a thick Mandarin accent, was "30-09 Broadway in Queens, the Long Island Railroad please".

I'm always afraid of seeming as inadequate or as apathetic as the common cabdriver, especially because of my unusually youthful appearance. Therefore I always try to be as nimble as humanly possible about locating the destination in my mental map, choosing the best route, and merging into traffic.... all within seconds. But every now and then I'm either stumped or the request simply doesn't make any sense. This one was the latter. "Sir, I believe there are closer LIRR stations than that. There's one in Flushing and the main hub is in Jamaica. Where in Long Island are you trying to go?"

He immediately grew very concerned and robotically repeated the address, which as far as I could tell, was in Astoria. Why would you go that far west to catch an eastbound train if there were stations nearby? I started driving down Junction, making my way toward the part of Jackson Heights where Broadway begins, in case the address was (for some Queens-eccentric reason) down there, even though the logical location (according to the digits) would be by the corner of 31st Street in Astoria, (coincidently) where the N and W subway trains stop overhead.

That was one of the few shifts in which I forgot to bring my hefty sack of maps with me. Otherwise, I would have simply checked the MTA map for clues to decipher his intent.

He only got more nervous and less understandable, but he did finally mention that he was in fact headed back to school in Stony Brook (Suffolk County).

I drove up Broadway, all the way to the address he'd given me, all the while warning him that (as far as I knew) there were no LIRR stations in Astoria. I even shut the meter off way early and told him $16 would be his total fare (in an attempt to calm him down). When we got there I pointed at the elevated subway platform and told him that he could theoretically take a city train and eventually arrive at a commuter rail junction, but that it made no sense for him to have taken a taxi to that spot.

I pulled his heavy suitcase out of the trunk and threw it on my back. I assertively motioned and called him to follow me as I began walking briskly up the staircase with his bag. He tried to tell me it was OK and he didn't need my help, but I had to figure all this out for at least myself and my insatiable geographical curiosity, and he looked like he would've died carrying that suitcase to the platform. I glanced at an MTA local and regional map (back to back on each side) that an agent gave me. Sure enough, the LIRR station in Woodside would've been his best bet, followed by a transfer unto the Port Jefferson branch in Jamaica.

We had just been by that part of town less than 10 minutes ago and it would end up taking him the better part of an hour to make that connection aboard the subway. I pointed all this out to him on the map and offered to drive him back over there free of charge. He gave in quite easily and the whole mood of our relationship made a 180 degree turn. He displayed a very carefree and thankful attitude, as if all of a sudden he discovered he could completely trust in me. His welfare was my main concern (not my time or income).

He broke into a wide grin and started telling me all about how badly he wanted to switch majors to Chemistry and how much less complicated the train system was in Shanghai. He explained that google had given him that erroneous address and that I was "a very warm-hearted person." Actually, nope. I'm merely setting an example of the way I'd like all of humanity to behave. Loving my neighbor as myself, as the saying goes, because that is life's main purpose. At the end of the trip he offered me an extra $10 bill. I took it because one should not block another's opportunity to give, or take, for that matter.

From Woodside I returned to the airport empty because I had a shortie pass. These are slips of paper that the airport taxi dispatchers hand out to cabdrivers when the fare isn't going beyond Queens. It enables the driver to return and get a new passenger without waiting in the enormous lot again, but it must be done within 90 minutes (more than enough time). Otherwise, waiting that long the first time would have been severely detrimental to their total net profit for that shift, and cabdrivers would be less likely to stay and serve the arriving flights upon shuttling over departing ones.

I bounced right back out of the airport with yet another college student. I guess this was the big end of winter break for all the area schools (of higher education). She goes to Parsons and lives in Williamsburg, just like my sister. I asked her to let me guess the city she had flown in from by telling me the first letter.

"I had one lay-over and the cities start with 'V' and 'M'."
I scanned the U.S. map in my head, since La Guardia is 98% domestic flights. I could only think of Minneapolis and the 'V' must be some small town in Minnesota?

"I'll give you another hint. The flight came in from the north."
"Oh yeah, Canada Air goes here too! That's easy then. Vancouver and Montreal!"

She had been skiing in British Columbia over the break and her father's company, Nestle in London, was sponsoring both her education and her vacation. For this she was grateful.

After dropping her off on Bedford and South 4th, I decided to drive up the main drag of local artisans, on my way back to the airport empty again (since I had yet another shortie pass). The plan was: if I picked someone up going into Manhattan, that would end my airport love affair. But otherwise, La Guardia was shaping up to be my pin ball machine for the day. I had one hipster take a ride just down the street with a couple buckets of paint. Then I found myself heading to the airport empty again. On the way there I tuned in to a lovely new musician's NPR debut on the radio. I got to indulge my ethnomusicological obsessions by learning about Zee Avi, who mixes Malaysian and English lyrics with beautiful acoustic/ukulele skills. Two of her must-hear songs are "Bitter Heart" and "Kantoi." You can watch these on YouTube.

I came back to LGA and got a slightly uptight couple heading to Brooklyn Heights. From that same neighborhood, I picked up a nice man going to Windsor Terrace. Then I cruised vacant through Park Slope, en route to Manhattan, when I picked up a trio from Dallas who needed a ride to the Waldorf (hotel), to get their luggage, and then onward to EWR (Newark Airport).

So after all those Brooklyn/Queens fares in a row, I was finally shot back into Manhattan by the same passengers who shot me right back out of the island again. And they happened to be friends with Derek Lam, the fashion designer who gave my sister an internship a couple of summers ago, after his partner got a ride to work in my cab one morning (my greatest serendipitous networking breakthrough to date). I know these all sound like a whole lot of tangents, but I'm just trying to point out how evident the interconnectedness of everything is in this profession of mine. I love it!

Wednesday, December 10, 2008

NOMENCLATURE OF FEASIBILITIES


Cabdrivers never quite know where along a random route someone might appear with their hand in the air, and where they might want to go. It's fascinating to come home after a long shift and use one's list of all the passengers who occupied the back seat to create an intricate map. It's like GPS tracking at the TLC, only more colorful. For example, the map on the uppermost center of the collage uses brown lines to depict when the taxi's meter was engaged and blue for the vacant moments. That was a busy day, apparently.

I had my first 'double shift' ever on Monday. That means I got to keep the cab for 24 hours instead of the usual 'twelve'. Carl Scorza was one of my 42 passengers that night/day/night, and one my favorites ever. We were talking about how heartbreaking it is to think of all the people twice and thrice our age who were slumbering in the 7 deadly degrees of wind chill. Somehow we got around to the topic of art. He paints panoramas of our city for a living. I told him about my collage journals and he agreed that some of these galleries wouldn't mind displaying blown up versions of my illustrated taxi routes on their walls. It's only a matter of style pattern proliferation and some self marketing. But whatever. I'm not quite the business mind. I don't scheme or contemplate things too well. I'm more of a doer. A determined donkey with a limited arsenal of unharnessed will power, geographic savant syndrome, and the kind of innate bounteousness that would take a bullet for you.

The least likable fare of that shift was this conservative German Jew who entered the cab around Turtle Bay at 15:30 and said, "I live near JFK so get on the QMT." He engaged in an avalanche of emotional discussions on his cellular the entire 90 minutes aboard, and even shut the partition on my face when I tried to communicate. From what I gathered, his wife was in the hospital, both daughters at home with a fever, and his father-in-law was not satisfied with the $5,000 donation he had made to their synagogue that morning. He interlaced his English with some Yiddish and even French at one point. It turns out his destination was Cedarhurst, a tiny suburb just on the Nassau side of the border. I wasn't entitled to have refused him, but he had known just how to manipulate me anyhow. He proceeded to pay with a credit card, but somehow brought the transaction around 180 degrees while I was paying attention to his disconcerted spiel, and printed a cash receipt. I found out at the end of the night. I'd been cheated out of almost 60 dollars.

The fare that followed him nearly made up for it. From Long Island I'd gone straight to the central holding lot at Kennedy. There must have been 400 cabs ahead of me, yet I was out on terminal 3D with a Korean Los Angelino in under half an hour. A hotel in Teaneck (NJ) was his destination and his googlemap printout said to take the Whitestone to the Cross Bronx (perhaps the most congested 'express'way in NYC). My radio was scraping in and out of clarity so I'd have to do without the reports. I took the GCP over the RFK, up the HRD, and across the GWB. Miraculously smooth in spite of the afternoon rush. That fare came out to 98 after his generous tip. I turned in at 23:00 that night. Could have stayed out until 5 am. Oh well.

Monday, October 13, 2008

EXTOLLING BRUSQUENESS


The driver's lounge at your garage turns into the scene of belligerent feuds between our browbeating Russian dispatcher and a handful of west African drivers, over adjustments made in the daily lease rate and early bird special, as well as whether he's fibbing about the commission having threatened him with summonses for allowing us to surpass the 720 minute continuous vehicle operation limit.

Upholding your idea of what is a good cabdriver, you tune into the traffic report nearly 15 times an hour, in case someone gets in the taxi who wants to get somewhere affected by roving construction, an accident, or just plain volume. In between, the radio blares out snippets about the potential for solar powered desalinization plants to cover the world's deserts and the theory about terrorism being a symptom of alienation (and degradation of the environment being its cousin). You take this extracurricular taxi idea home by using Google to compile upcoming NYC events, planned street closures, and the schedule for Javits shows as well as cruise itineraries at piers 88, 90, and 92. This is recommended for all cabdrivers to do if they want more lucrative shifts and/or care about improving the yellows' reputation for conscientiousness, or lack thereof.

Got your fix of Autopanethnic news via Caracol (Colombia) and Mabat (Israel). After the recent riots in Akko, an Arab apologized for driving through the Jewish quarters with a loud radio during the strict holiday of Yom Kippur. But no record of a Jew apologizing for hurling stones at him and his little son. Your latest You Tube fixation lasts an hour. In those 60 minutes you and dad watch clips of near catastrophic airplane take offs and landings. Dad injects his engineering background into every scene in attempts to explain what went wrong.

A landscape architect from Argentina in lavish Oxxford suit over drank and lost his cell at one of the bars. It's 4 am and he wants to know how much you charge to Orange (16 miles into NJ). "What the meter says, plus double rate from the state line, and tunnel toll." He says never mind and begins to exit (as if you resemble a con artist). Wait, what did you expect to pay? "It's always $100." You guarantee the meter will total out cheaper and even let him call his phone with yours. 25 minutes later the bright red digits read $80.10 and he hands you 120, smiling and staggering out into a dusky October dawn.

Chip came for a ride in the cab last week, but it was too close to the 5 pm shift deadline. Instead of cruising in search of itinerant people to give him a feel for this magnanimous profession, we had to return over the Queensboro bridge to drop off the cab. Chip looks healthy even though he complained of Candida complications. He stuck to his ironclad diet in tupperware while we had veggie burgers and onion rings at the local diner. Speaking of the 5 pm shift cutoff: it sometimes calls for maneuverings and negotiations to maximize time, space, and monetary efficiencies. For example, it's 3:30 pm and a mom/son duo from the Satmar sect wish to go over the Billy bridge to prepare for the sabbath.

You can see inbound traffic backed up beyond the horizon, so it seems like the end of your shift by default. Who would've ever thought these last 90 minutes would see so much action though. You begin up Bedford Avenue towards Long Island City a little bummed out at having been booted from Manhattan so early on, yet too late. But then in the heart of hipster district a girl jumps in and requests Fort Greene. From there it seems best to use the Manhattan bridge, which nearly never sees a jam, and work your off-duty Queens bound again. On the corner of Tillary and Flatbush stand a crew of young Spaniard tourists awaiting a lift back into the island of money. And then another instant turnover further uptown that leaves you a 1/5 mile from base. What a chain of luck. An extra $45, all thanks to the hub at Williamsburg.

Wednesday, May 28, 2008

TZEUBIM ANAHNU

5 am in the city of New York. The Brooklynites are still asleep. But on Ladies Mile there's a eurofemme duo bound for home (the East Village). They chat back seat in English by way of two differing accents. Perhaps Deutsch and Francois? Self eject and in enters an athletic missy who goes 50 blocks and disappears into a subway pit. Scratch my head and then oh, it's also an entrance for Equinox. The 3rd fare's a redheaded boy in a sharp suit. Jumps in at Kell's Hitchen and off we go to FiDi. Soon as he says "best way is to stay on 9th and take Varick", he apologizes and says "you probably already know that". Cabbie's reply: "Comparing notes! That's a fantastic idea. Especially during rush hour."

#4 is a short fare. Chelsea to St. Vince. She's petite, polite, and tips 75%. #5 isn't noteworthy. Neither is #6. Just bland, dried out suits. And then a guy gets in slobbering voraciously on a red apple, so I'm thinking: yes, this one's laid back. But no. He immediately freaks out about the rubber cushion lining that's sticking out of the door frame at him. "I'll let the garage know to fix that this afternoon. It's always one thing or another with these cabs."
"I SEE THAT" (why the wise guy attitude?)
And I can't say "go find yourself another taxi" cause sis needs monthly MetroCard funding, art supplies, lunch money, etc. and mom/dad need support getting through their mortgage woes and homeownership gone criminalized in general.

Midmorning four suburban housewives climb out of the Long Island Railroad staircase and have tickets to their favorite syndicated American TV talk show. Giggling the entire ride up about every idiosyncrasy they can spot from their window view of my beloved human circus of a city, they join a monotonous herd minded line at ABC studios.

A blond euroman in an immaculate suit you wrote off early on in the trek (Theater District to Museum Mile) as being sterile and aloof, turned out to be so neat. As we traversed across 96th Street, under Central Park, for the last leg of the journey, he asked me if the narrow sidewalk is bicyclable. He took a cab this first time in order to scope out the prospect of a two wheeled commute, soon to be his routine. Excitedly, I recommended the circuit that runs within the park's perimeter, which is a whole lot safer and surrounded by the fragrance of trees. He mirrored my enthusiasm instantly and his seeming pompousness melted entirely. Silence ought not pervade the space between cabdriver and passenger unless an official indifference has been formally established.

Then from one part of the Upper East Side to another, this euromom and her two gringosified children sit tight as we weave, squeeze, wail, swerve, and honk to lessen the shame on their faces for being late to an appointment. "Story of my life", says the adorable Scandinavian mother.

A straightshooting yet tenderhearted suit guy has you take him from Turtle Bay to FiDi. He's understanding of the little manifesto you mumble to him when the lanes that feed into the FDR above 34th St. get real backed up. "When my last day as a yellow cabbie arrives and I'm stuck at this spot, I'm going to drive right over that low concrete slab that divides ramp road from highway. I either won't need my license anymore anyway, or I'll slip away undetected and be able to brag about it to all the sucker motorists.

Shortly after that fare I encountered another, from Two Bridges to Bowling Green with a suit feller so extremely square that I'd label him an eccentric for gawking at every perfectly comprehensible phrase I uttered, like "I'm going to take South Street unless you have a better idea." As if my kidnapping of him was underway.

Some dude holding a loaded laundry hamper hailed from a Greenwich Village curbside. As you extended your wing flaps outward and steered the wheel in at him, a mack truck slowed from 30 to zero in 3 seconds and signaled a right turn, which instead of making, he pulled over in front of your client all angle posed like a cop car at a scene. As you hovered forward to pull in a head of it, the dude nearly destroyed his own flip flops trying to run out into the street with his heavy sack and get your attention (which he already had). Once inside, he said, "can't trust those trucks". Your reply: "tell me about it! Just last week one ripped my side view mirror off, left it dangling by the wires scraped some paint, and proceeded to take off through heavy traffic, like nothing had occurred. You followed it and used the next red light as a stage for dialogue.

I had the honor of transporting the MoMa cafe's Trinidadian chef with boxes of fresh produce from Union Square to the 54th St. loading dock. She is so hardcore and awesome. And towards the end of the shift I had the pleasure of taking a dentistry professor to the main NYU and we exchanged tidbits of etymology. He taught me that pediatrics comes from babies having their foot in their mouths. I in turn taught him that vexillology is the study of flags. Important word for someone who grew up memorizing those of every nation and their geo
graphic outline.